Cyber Security 101

October 13, 2017

By Jason VanGotten, Colorado Restaurant Insurance —

As a restaurant owner, you’ve put your heart and soul into opening a business and running it successfully.  The responsibilities of ownership are sometimes overwhelming.  Every minute of the day is critical and typically consumed with a pressing set of high priority daily activities, such as: scheduling stock orders, coordinating schedules, closing out, and many more.  With so many tasks in a given day things like cyber security are often overlooked until it’s too late.  In a small period of time, all the hard work, money, and time you’ve invested in your business can be lost.  This is our new reality. The threats are increasingly more common whether a restaurant has multiple locations, or not.  Even large national restaurant chains (Sonic & Chipotle) have IT security holes that have allowed hackers to penetrate their networks and steal personal identifiable information.  It is a team effort between the restaurant management team (to create a process and work with employees internally), your IT provider, your point-of-sale (POS) provider, merchant services and your insurance agent to help you with these strategies.

 

Here are the facts: 

  • Malware can make its way into a POS system.
  • Credit card skimming is real.
  • There are 33 million malicious URLs on the internet today.
  • Security experts have identified 50% of the Android applications released this year could be traced to malicious data mining activities.
  • Phishing attempts are hard to spot: “read the attached pdf, word, or excel doc.”
  • It can happen by clicking the wrong item. Easy to do.
  • Additionally your friends can be hacked, and the hackers will size up your profile and pretend to be your friend communicating with you while they try to trick you into giving up a password to log into a phony site.  Maybe that is the same password you use for everything in your life?
  • Facebook, Instagram and YouTube hacking is also real.

 

The list of possible ways for your restaurant to be hacked is long.  Often the restaurant networks and the restaurant owner’s personal devices are not fully protected.  Additionally, there is currently no protection or policy in place for internal employees bringing their own devices to work.

 

What should I do?

Talk to the Colorado Restaurant Association (CRA) cyber security insurance experts.  They are partnering with security focused IT experts who can help you create an IT strategy.  The CRA also offers a cyber insurance program to help protect your business in the case of a data breach.  It is smart to be covered from all angles.

 

Attend our upcoming webinar series!

The CRA, in conjunction with their insurance company, Colorado Restaurant Insurance, will continue to highlight the subject of cyber security in an on-going series of upcoming webinars.  Come and learn more about how to protect your restaurant investment.

Spotlight on Safety – Protecting Your Business

February 1, 2017

By The Denver Police Department

  • Ensure the business is well-lit and eliminate places for criminals to hide near the building.
  • Lock all doors and windows when closed or away from the business. Install double cylinder deadbolts where possible, securing all points of entry, such as gates, fences, roof access, etc.
  • Remove cash from registers and leave the register open at the close of business and secure valuables or merchandise out of sight when closed.
  • Post signs outside your business letting criminals know there isn’t money in the register or safe, and keep track of inventory by marking items or logging serial numbers.
  • Start or join a Business Watch Program to build relationships with neighboring business owners.
  • Install an alarm or surveillance system.

Contact your local Denver Police District for a business safety assessment.